A Good Client thanks you for quality work done on time or ahead of schedule. A Great Client thanks you for the work you’ve done with a gift, what my friends in the biz call “client bribes.” I’ve received some fine bribes in my freelancing career: chocolates, bottles of wine, port, or scotch (a 12-year-old Macallan).
My newest client was referred to me by a friend. She contacted me on Sunday, needing a complete web site by Tuesday morning. She had already wireframed the site layout, complete with content and basic navigation flow (which automatically elevated her to Great Client status) â€” all I had to do was come up with a clean design. It was such a change of pace to work with a Great Client again that I delivered a prototype design twelve hours later and finished the site by Monday evening.
It turns out that she reads this blog, so one of our phone conversations eventually turned to cooking. We have very similar tastes, all the way down to the knives we use. I thought nothing more of the conversation until today, when I received an unexpected package. There was a black box inside, with a very familiar logo:
And inside that box was this beauty:
That’s a Shun Ken Onion designed seven-inch santoku. It’s perfectly balanced, as sharp as Occam’s Razor, and feels like it was designed to fit my hand. I took it for a spin while prepping dinner, and now I have a new favorite knife.
What can I say? My loyalty can be bought. And if this client calls me at midnight asking for an emergency site update (she never would, but that’s another thing that makes her a Great Client), it will be done at 12:15 AM.
And the site I designed? That’s for another post.